Terms of Purchase | Youcgla

Last Updated: 2025.09.19

These Terms of Purchase (“Terms”) govern your purchase of fitness apparel and other products (“Products”) from Youcgla (“we,” “us,” or “our”) through our website (www.youcgla.com). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on our website. Please read these Terms carefully before making a purchase.

1. Order Placement & Confirmation

1.1 How to Place an Order

To place an order, select the Products you wish to purchase (including size, color, and quantity), add them to your cart, and follow the checkout process. You will be required to provide accurate shipping information, contact details, and payment information to complete your order.

1.2 Order Confirmation

Upon submitting your order, you will receive an order confirmation email at the email address you provided. This email will include your order number, a list of the Products purchased, the total amount charged, and your shipping details. Please note that an order confirmation does not guarantee fulfillment—we reserve the right to cancel or modify orders if Products are out of stock, if there are errors in pricing or product details, or if we suspect fraudulent activity. If your order is canceled, we will notify you via email and issue a full refund to your original payment method.

2. Pricing & Payment

2.1 Currency & Pricing

All prices displayed on our website are in United States Dollars (USD). We reserve the right to adjust prices at any time without prior notice, but the price charged for your order will be the price displayed at the time you complete your purchase (subject to any applicable taxes or fees).

2.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and third-party payment processors (e.g., PayPal, Apple Pay, Google Pay). By providing payment information, you confirm that you are authorized to use the payment method and that the information is accurate. We do not store full payment details—all payment processing is handled by secure, PCI DSS-compliant third-party providers to protect your financial information.

2.3 Taxes & Fees

Prices displayed on our website do not include applicable taxes (e.g., sales tax, value-added tax/VAT) or customs duties. Taxes and duties may be assessed by your local government and will be your responsibility to pay upon delivery (if applicable). We recommend checking with your local customs office for more information on potential taxes or duties before placing an order.

3. Shipping & Delivery

3.1 Order Processing & Shipping Times

We aim to process and ship all orders within 1–3 business days of receiving your order (excluding weekends and holidays). Once your order is shipped, you will receive a shipping confirmation email with a tracking number, which you can use to track the status of your delivery.

3.2 Delivery Times

Delivery times vary by destination but typically range from 6–12 business days after your order is shipped. Please note that delivery times are estimates and may be delayed due to factors beyond our control, such as customs processing, weather conditions, or carrier delays. We are not responsible for delays caused by external factors, but we will work with our shipping partners to resolve any issues promptly.

3.3 Global Free Shipping

We offer free standard shipping on all orders worldwide—no minimum purchase required. There are no additional shipping fees for any destination, and this policy applies to all Products in your order.

4. Returns & Refunds

4.1 Return Eligibility

We want you to be satisfied with your purchase. If you are not happy with your Products, you may initiate a return within 60 days of the delivery date (as confirmed by tracking information). To be eligible for a return:

  • Products must be in their original, unused condition (with all tags, packaging, and hygiene liners intact—e.g., leggings must have the original hygiene sticker attached).
  • Products must not be washed, worn, or damaged (except for minor defects or damages caused during shipping).
  • You must provide your original order number and a clear reason for the return.

4.2 How to Initiate a Return

To start a return:

  1. Send an email to our customer support team at [email protected] with your order number, the name of the Products you wish to return, and the reason for the return.
  2. Our team will review your request and, if approved, send you a return authorization (RA) number and instructions for shipping the Products back to us.
  3. Package the Products securely (preferably in the original packaging) and include the RA number on the outside of the package.
  4. Ship the Products back to the address provided in the return authorization email. You are responsible for the cost of return shipping unless the return is due to a defect in the Product or an error on our part (e.g., wrong size or color sent).

4.3 Refund Processing

Once we receive and inspect your returned Products (to confirm they meet the return eligibility requirements), we will issue a full refund to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment processor’s processing times. Please note that shipping costs (if you paid for return shipping) are not refundable unless the return is due to our error.

5. Product Availability & Defects

5.1 Stock Availability

We make every effort to keep our website updated with accurate stock information, but occasionally Products may be out of stock after an order is placed. If a Product you ordered is out of stock, we will notify you via email and offer you the option to either:

  • Wait for the Product to be restocked (with no additional charges), or
  • Cancel the out-of-stock item and receive a full refund for that item.

5.2 Defective or Damaged Products

If you receive a Product that is defective, damaged, or incorrect (e.g., wrong size, color, or style), please contact us at [email protected] within 7 days of delivery. Include your order number, photos of the defect/damage or incorrect Product, and a description of the issue. We will provide a prepaid return label (if applicable) and arrange for a replacement, exchange, or full refund at no cost to you.

6. Cancellations & Modifications

6.1 Canceling or Modifying an Order

You may request to cancel or modify your order (e.g., change size, color, or shipping address) only if your order has not yet been shipped. To cancel or modify an order, contact us immediately at [email protected] with your order number and the details of your request. If your order has already been shipped, you will need to follow our return process (outlined in Section 4) once you receive the Products.

6.2 Our Right to Cancel Orders

We reserve the right to cancel any order at our discretion, including (but not limited to) orders where:

  • Products are out of stock or discontinued.
  • There are errors in pricing, product descriptions, or images.
  • We suspect fraudulent activity (e.g., unauthorized use of a payment method).
  • Shipping restrictions apply to your destination.

If we cancel your order, we will notify you via email and issue a full refund to your original payment method within 5–10 business days.

7. Limitation of Liability

Youcgla shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of use, loss of profits, or delay in delivery) arising from your purchase or use of our Products, except where such liability is required by law. Our total liability for any claim related to your order shall not exceed the total amount you paid for the Products in question.

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. The most current version of these Terms will always be posted on our website, with the “Last Updated” date at the top. By continuing to use our website or place orders after changes are made, you agree to be bound by the updated Terms.

9. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer support team at:

We aim to respond to all inquiries within 1–2 business days.